FAQ
Questions, answered.
Everything you need to know before getting started. Can't find it here? Ask us directly.
General
Lead Engine is an AI Receptionist and Revenue Intelligence platform built specifically for trades businesses. It answers your calls, books jobs, and surfaces revenue opportunities — like government tenders and weather-driven emergencies — automatically.
Any trades business that takes phone calls from customers — plumbers, electricians, roofers, HVAC technicians, cleaners, locksmiths, painters, pest control, landscapers, and construction businesses, from a single operator to a multi-branch company.
No. Setup is designed for business owners, not developers. Create your company, forward your number, and you're live.
Yes. Most businesses forward their existing number to their new AI line, so customers keep dialing the same number they always have.
AI Receptionist
It answers instantly with a natural voice conversation, asks questions tailored to your trade, and books the job details — job type, urgency, and location — directly into your dashboard.
Calls that need a human touch can be flagged for escalation, so nothing complex falls through the cracks.
The AI is designed to sound natural and conversational, and voice quality is an active area of ongoing improvement — see our roadmap.
Yes. Every call's conversation is stored and searchable, attached to the resulting job or opportunity.
Yes — nights, weekends, and public holidays included. It never takes a day off.
Revenue Intelligence
It's Lead Engine's system for surfacing job opportunities beyond the phone — government tenders, weather alerts, construction signals, and commercial opportunities — each scored by relevance and urgency.
Every opportunity is scored from 0–100 based on urgency, fit to your trade, and estimated value, so your team can prioritize what to chase first.
Public procurement listings relevant to your industry and region are scanned automatically and matched against your company's profile.
It's included on the Professional and Enterprise plans. See the Pricing page for a full comparison.
Dashboard & Reporting
Live KPIs, an interactive job map, analytics, an activity timeline, and exportable reports — everything updates the moment something happens.
Yes — role-based access means technicians, dispatchers, and owners each see the view that's relevant to them.
Yes, reports are exportable and shareable for owners, managers, and franchise groups.
Accounts & Companies
Yes. The platform supports unlimited companies with strict data isolation between each one — ideal for multi-branch operators and franchises.
Starter supports a small team; Professional and Enterprise support unlimited users and technicians.
Yes, roles include owner, admin, office manager, dispatcher, receptionist, and technician — each with appropriate access.
Billing & Plans
We offer Starter, Professional, and Enterprise plans. Final pricing is being confirmed ahead of launch — see the Pricing page for current details.
Yes, every new company can start a free trial with no card required.
Billing will run through Stripe. This is launching soon — you won't be charged until it's live and you've actively chosen a plan.
Yes, plans are designed to be flexible as your business grows or changes.
Security & Data
Yes. Company isolation is a core architectural principle — every company's data is strictly scoped and cannot be accessed by another tenant.
Passwords are hashed using industry-standard bcrypt hashing and are never stored in plain text.
Yes, every administrative action is permanently logged in an append-only audit trail.
Getting Started
Most businesses are live and answering calls the same day they sign up. See the full How It Works walkthrough.
Lead Engine is live in New Zealand today, with Australia, the United States, Canada, and the United Kingdom on the roadmap.
The platform's industry engine is config-driven, so new trades are fast to add. Get in touch and we'll help you get set up.